Vacuum Cleaner

The vacuum won't turn on.

Possible Cause

  • The battery is not installed correctly or is depleted.

Solution

  • Make sure the battery is installed correctly, then charge it.

The vacuum has little or no suction.

Possible Cause

  1. The dustbin is full.
  2. The suction path is blocked.
  3. The dustbin or HEPA filter is not installed correctly.
  4. The HEPA filter or filter sponge is clogged.

Solution

  1. Empty the dustbin.
  2. Check the floor brush, suction inlet, and suction path for blockages and remove any debris.
  3. Reinstall the dustbin and HEPA filter correctly.
  4. Clean the HEPA filter and filter sponge. Allow them to dry completely before reinstalling them.

Dust is coming out of the air outlet.

Possible Cause

  • The HEPA filter is not installed correctly.

Solution

  • Reinstall the HEPA filter according to the instructions in the user manual.

The brush roll stops spinning. The blockage indicator flashes red.

Possible Cause

  1. Something is caught in the brush roll.
  2. The suction power is too high for the carpet.

Solutions

  1. Check the brush roll and both ends, and remove anything caught.
  2. Lower the suction power and restart the vacuum.


Note: Excessive friction between the brush roll and carpet may trigger the brush motor protection.

The exclamation mark indicator lights up red.

Possible Cause

  • There is a blockage in the vacuum.

Solution

  • Check the vacuum body, floor brush suction inlet, pipe, and extension tube for blockages. Remove any blockage and restart the vacuum.

The vacuum makes an abnormal noise.

Possible Cause

  1. The brush roll is tangled or not installed correctly.
  2. There is a blockage in the vacuum.

Solution

  1. Check the floor brush. Clean the brush roll and make sure it is installed correctly.
  2. Check the vacuum body, floor brush suction inlet, pipe, and extension tube for blockages. Remove any blockage.

Floor Washer

The brush roll is not working properly.

Possible Cause

  1. The brush roll is obstructed.
  2. The brush roll or drive belt is worn out.

Solution

  1. Clear any obstruction from the brush roll.
  2. Contact customer service.

The machine makes an abnormal noise.

Possible Cause

  1. The dirty water tank is full.
  2. The suction port is blocked.

Solution

  1. Remove and empty the dirty water tank.
  2. Clean the suction port.

The machine does not dispense water.

Possible Cause

  1. The clean water tank is empty.
  2. The clean water tank is not properly installed.

Solution

  1. Refill the clean water tank.
  2. Reinstall it properly.

The brush roll automatically stops working.

Possible Cause

  • The brush roll protection system is activated when the brush roll is obstructed by foreign objects.

Solution

  • Check the brush roll for debris or obstructions. Remove them, reinstall the brush roll, and restart the machine.

Water is leaking from the air outlet.

Possible Cause

  1. The HEPA filter is still wet after cleaning.
  2. The HEPA filter is not installed.

Solution

  1. Dry the HEPA filter completely before reinstalling it.
  2. Install the HEPA filter.

Self-cleaning fails to start.

Possible Cause

  • The machine is not properly positioned on the charging dock.

Solution

  • Place the machine properly on the charging dock and make sure the adapter is properly connected.