• Returns & Refunds

    We want you to be satisfied with your purchase. If you are not completely satisfied with your Tergeo product, you may request a return within 30 days after receiving your order.

    Return Policy

    We offer a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, with all original accessories, components, and packaging included. Products should only show normal inspection or testing use. Proof of purchase is required.

    How to Request a Return

    To start a return, please contact us at support@tergeoclean.com with your order number and reason for the return.

    Please do not send your product back before receiving return instructions from our customer support team. Returns sent without prior approval may not be accepted.

    If your return request is approved, we will provide instructions on how and where to send your package.

    Return Shipping

    Customers are responsible for return shipping costs unless the product is defective, damaged, or the wrong item was received.

    We recommend using a trackable shipping method for returns. Tergeo is not responsible for packages lost during return shipping.

    Damaged, Defective, or Incorrect Items

    Please inspect your order when it arrives. If your product is defective, damaged during shipping, or you receive the wrong item, please contact us as soon as possible.

    Please provide your order information and photos or videos of the issue so that we can evaluate the situation and provide an appropriate solution.

    Non-Returnable Items

    Returns may not be accepted for:

    Products damaged due to misuse, improper maintenance, unauthorized repairs, or modifications.

    Products missing original accessories, components, or packaging.

    Products showing excessive signs of use beyond normal inspection.

    Exchanges

    If you need to exchange a product due to a defect or incorrect item, please contact our customer support team.

    For other exchanges, the fastest way to receive a different product is to return your original item and place a new order after your return has been approved.

    Refunds

    Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

    If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to process the refund.

    If you have not received your refund after the processing period, please contact us at support@tergeoclean.com

    Contact Us

    If you have any questions about returns or refunds, please contact us at:

    Email: support@tergeoclean.com